Shipping & Delivery Policy
At [Castandcatchpro], we strive to provide you with a seamless shopping experience. Below is our shipping and delivery policy to give you an overview of our processes:
Processing Time
- All orders are processed within 1-3 business days. Please note that orders are not shipped or delivered on weekends or holidays.
- You will receive a notification once your order has been shipped.
Shipping Rates and Delivery Estimates
We offer worldwide shipping, and delivery times vary based on the destination. The estimated delivery times are as follows:
- United States: 12-25 business days
- Canada & Europe: 12-30 business days
- Australia & New Zealand: 12-30 business days
- Mexico, Central America, & South America: 15-40 business days
Please note: Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are subject to change due to factors beyond our control, such as customs delays, holidays, and natural events.
Maximum Delivery Time
- Our maximum delivery time is 45 days. If you have not received your order within 45 days, please contact our customer service team, and we will assist you.
Order Tracking
- Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your shipment on our website or through the carrier’s website.
Customs, Duties, and Taxes
- [Castandcatchpro] is not responsible for any customs fees, duties, or taxes that may be applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Delivery Issues
- If there are any issues with your delivery or if your package is delayed beyond the maximum delivery time of 45 days, please contact our customer support team at [your contact email]. We are committed to ensuring that every order reaches our customers in a timely manner.
Changes to This Policy
- [Castandcatchpro] reserves the right to update or modify this Shipping and Delivery Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.
Thank you for shopping with [Castandcatchpro]! We appreciate your business and are here to help if you have any questions.